Shipping & Returns
We have free shipping to Europe for most of our products.. The delivery time is between 3-7 working days with NL Post, DHL, FEDEX or UPS.
NOTE! If your area is DHL, FEDEX or UPS remote, your order will be sent with EMS or other courier and delivery can take up to 20 working days . We reserve the right of longer delivery time due to other circumstances beyond our control.
NOTE!We do not refund the orders that are not received or picked up by customers. These orders will be destroyed by DHL, FEDEX or UPS and is never sent back to us, you as customer are responsible for being home at the time of delivery or pick up your order at DHL, FEDEX or UPS fixed period.
Prices and shipping
Our prices are shown excluding VAT. From 1 July, you are responsible for the customs clearance of the goods you ordered from countries outside the EU and for the payment of VAT. You will receive information from Posten or the transport company about shipments that need to be cleared through customs.
Even if you see prices in EURO are our default prices are in USD, so when you shop with us you are shopping in USD and we are not responsible for the changes in your bank or Paypal USD exchange rate. This also applies to refund, canceled orders or outgoing goods.
In our shop you can pay with credit/debit card with Paypal or Stripe.
You do not need a Paypal account to pay with Paypal. With Paypal Card Payment, you can pay directly with VISA, MASTERCARD, by choosing “Pay With Your Debit Card”, and you refer to Paypal Card Payment. Save time and money. With us, it is free to pay with Paypal.
We do not send paper receipt or invoice to our customers. You will receive an electronic invoice or receipt of your order confirmation or after your payment is confirmed. If you want a paper bill contact us at firstname.lastname@example.org and we fix it.
The returns of products (no spare parts or tools that have been used) can be made before 14 calendar days after the date of delivery according to distance contracts. A return rate of 20% of the total price will be charged in all cases to cover the cost of handling returns. NOTE When refunding returns and canceled orders, Stripe and Paypal does not refund the fee they charge at checkout.
The right of return can only be used for stock products and only if the product (including packaging, original boxes, manuals, CDs, etc.) are in their original condition.
The shipping and packaging is charged on returns. That means, you as a buyer has to pay for return shipping of the product. To make a return you need a return number, please contact us first before making a return. You as buyer are responsible for the product until it reaches us or our under suppliers.